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Call Center agent Sample Resume


Alan Brown
00 Green Road
Hyssop, South Dakota 00000
000-000-0000
000-000-0000
[email protected]
 
Position desired: Call Center Agent
 
Objective: Customer Service Management role.
 
Summary of Qualifications: B.A. Business Studies
 
Skills: Strong verbal communications,
Good problem solving skills,
Office administration
Team membership
Good interpersonal skills
High volume workload skills
Computer literacy (Windows environment)
 
Experience:

10 July 2007 to present, Call Centre Operator, Mainstream Inc. Hyssop, South Dakota.
This position consists of a mix of administrative and call centre duties, usually in rotation on a roster basis.

Responsibilities:

Meeting high volume KPI performance standards,
Meeting required standards of service,
Administration duties as required
Data entry
Order tracking
Staff training
Sales
Inquiries

1 April 2004 to 2 February 2007, Receptionist Inquiries, De Beers Law Offices,Hyssop South Dakota
The position was essentially a secretarial role, with additional administrative duties in a small office environment.

Responsibilities

Receptionist duties
Office administration
Data entry
Customer relations
Word processing
Bank reconciliation
Cash book
Inquiries duties
 
References:
Available upon request.

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